If something has gone wrong, we would rather hear it from you than read it somewhere else. Most things are put right quickly once we know.
Who to come to
Us, always. Some of our work is carried out by approved contractors, but your agreement is with S6 Energy and so is the complaint. You should not have to chase anybody else, and we will not ask you to.
How to tell us
Use the form below, or ring us, or send an email. All three are treated the same way and go into the same system — the form is simply the one that makes sure nothing is missed.
What happens next
- Within two working days — somebody acknowledges your complaint and tells you who is dealing with it.
- We look into it, which normally means speaking to whoever carried out the work and reading back over the job.
- Within fourteen days — you get a full answer in writing. If it is going to take longer than that, we will tell you why and when to expect it, rather than leaving you wondering.
If our answer does not satisfy you
Say so, and we will look at it again — properly, not just repeat ourselves.
If we still cannot put it right between us, you are entitled to take it further. We will write to you naming the accreditation scheme, trade body or ombudsman that covers the work in question, and telling you how to contact them. Which one applies depends on the job, so we will confirm it for your case rather than guess here.
What helps us fix it faster
- Your booking reference, if you can find it — it is on your confirmation email.
- Roughly when the work happened.
- What was said, and by whom, if that is part of it.
- What you would consider a fair outcome. It saves a round of guessing.
