S6Energy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you visit s6energy.co.uk, contact us, book an appointment, or use any of our services — including energy assessments, electrical services, renewable energy installations and grant support.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are: S6Energy, Merrydale Works, Linford Road, Grays, RM16 4LQ, United Kingdom. Email: info@s6energy.co.uk |
Phone: +44 788 0488 333
1. Information We Collect
We may collect the following types of information:
- Identity & Contact Data: name, email address, phone number, postal address.
- Property & Service Data: property address, property type, EPC details, service requirements, appointment and booking information.
- Grant Application Data: information required to check eligibility and process applications for schemes such as the Boiler Upgrade Scheme (BUS).
- Payment Data: billing details needed to process payments (card details are handled securely by our payment providers — we do not store full card numbers).
- Technical & Usage Data: IP address, browser type, device information, pages visited and how you use our website (collected via cookies — see our Cookie Policy).
- Communications: records of your enquiries, emails, calls and feedback.
2. How We Collect Your Information
We collect data when you fill in a form on our website, book an appointment, request a quote, contact us by phone, email or social media, sign up to our newsletter, or automatically through cookies when you browse our site.
3. How We Use Your Information
We use your personal data to:
- Provide our services, including surveys, certificates, installations and repairs.
- Prepare quotes, confirm bookings and manage appointments.
- Check eligibility and process applications for government grants on your behalf.
- Process payments and maintain accurate business records.
- Respond to your enquiries and provide customer support.
- Send service updates and, with your consent, marketing communications (you can unsubscribe at any time).
- Improve our website, services and customer experience.
- Comply with legal, regulatory and accreditation requirements.
4. Legal Bases for Processing
We only process your data where we have a lawful basis to do so: performance of a contract (delivering services you’ve requested), consent (e.g. marketing emails), legitimate interests (improving our services and website), and legal obligation (record-keeping, compliance and regulatory requirements).
5. Who We Share Your Information With
We never sell your personal data. We may share it only where necessary with:
- Service providers who help us operate (e.g. website hosting, payment processing, booking systems).
- Accreditation and certification bodies where required to lodge certificates (e.g. EPC registers).
- Government bodies and scheme administrators when processing grant applications such as the Boiler Upgrade Scheme.
- Subcontractors and installation partners directly involved in delivering your service.
- Legal and regulatory authorities where required by law or to protect our rights, safety or property.
6. How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes it was collected, including legal, accounting, warranty and certification requirements. When it is no longer needed, we securely delete or anonymise it.
7. How We Protect Your Data
We use appropriate technical and organisational measures — including secure servers, SSL encryption and restricted access — to protect your data against loss, misuse or unauthorised access. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”) in certain circumstances.
- Restrict or object to processing.
- Data portability — receive your data in a usable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email us at info@s6energy.co.uk. If you’re not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. For full details, please see our Cookie Policy (link to: https://s6energy.co.uk/cookie-policy/).
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites, so please review their policies before providing any personal information.
11. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect their personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.
Contact Us
Questions about this policy or your personal data? Get in touch: Email: info@s6energy.co.uk | Phone: +44 788 0488 333 |
Address: Merrydale Works, Linford Road, Grays, RM16 4LQ
